Kansas City Finance

Dec 24 2017

VA Video Connect

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VA Video Connect

App Description

The new VA Video Connect application connects Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. The app makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas with limited access to VA health care facilities, and it allows quick and easy health care access from any mobile or web-based device.

VA Video Connect is being used by more than 250 VA providers across the country and will be available to all VA facilities by October 2017. If you are a Veteran interested in using VA Video Connect, check the implementation (“go live”) schedule below on the “Upcoming Facilities” tab.

To access VA Video Connect on your Apple mobile device, you will need to download the free Pexip app from the App Store. Please follow the instructions on how to do so in one of the Quick Guides linked above.

Veterans and their health care providers jointly decide whether to use VA Video Connect for a medical visit. Please confirm with your provider that you can start scheduling appointments on VA Video Connect after the implementation date.

More information may be found below and on our FAQs page. For questions about and/or technical assistance regarding VA Video Connect, please contact the National Telehealth Technology Help Desk at (866) 651-3180 or 703-234-4483 on Monday through Saturday, 7 a.m. through 11 p.m. ET.

Features:

  • Participate in video appointments
  • Engage using built-in chat feature

For questions about and/or technical assistance regarding VA Video Connect, please contact the National Telehealth Technology Help Desk at (866) 651-3180 or 703-234-4483 on Monday through Saturday, 7 a.m. through 11 p.m. ET.

Training Materials

Frequently Asked Questions

VA Video Connect will work on nearly any device that has an internet connection; a web camera, microphone, and speakers (either internal or attached); and a web browser. For example, the app will work on PCs, laptops, iOS mobile devices, Android mobile devices, and Windows mobile devices.

However, VA Video Connect is not yet available on VA-issued tablets that have been distributed to some Veterans, but will be in the near future.

If you are using an Apple mobile device, such as an iPhone or iPad, you will need to download the free Pexip app from the App Store. Use this link to find more information on downloading the Pexip app for your iOS device. No download is needed for non-iOS/Apple devices.

This depends on how long the session is. If possible, connect over Wi-Fi if you have a limited data plan. Talk to your cell phone service carrier if you have questions about data costs and usage.

No, VA Video Connect will work over most lower-bandwidth connections, including cellular data connections, although the quality of the video may be reduced. If cellular data is used, a 3G or 4G connection with at least two (2) connection bars is recommended.

Yes, only invited participants can join a virtual medical room for a visit within VA Video Connect. Participants can always see who has joined. And further, the VA provider can lock the room once all invited participants have arrived, such that no-one else can come.

VA Video Connect Feedback


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